Questions for Customers

 

What can my company do to better serve your needs?

•             What would you like to see us keep (and/or stop) doing?

•             What is the one thing that we can do better that would help us to better serve you?

•             What is the one thing we could add to the product / service will help improve your efficiency?

•             What do you wish we could do but can't?

•             What are your pain points with us and how do you think we could fix them?

•             How can I help provide more value to your organization?

•             How can I help?

 

How satisfied are you with our products/services?

•             How dissatisfied will you be if we shut down our service?

•             Can you give an example where you have been delighted/wowed by a product or service you’ve used at work and why?

•             Are you willing to enthusiastically recommend us to a prospect today? If not, where must you see change this week?

•             Would you renew at the end of contract based on what you feel at this very moment about the service/product that you consume?

•             What part of the service makes you happy?

 

What value do we provide?

•             What's the main benefit you receive from our product/service?

•             What value do we provide that makes you decide to stay with us?

 

What are your biggest challenges?

•             What is your main challenge towards achieving growth in 2019?

•             What are your biggest challenges you are facing both internally and externally and how can I help you solve those challenges?

•             What is the problem that, if solved, would make the biggest difference to your life?

•             How do you need to transform your business over the next 18 months, and how can I help?

  

Why did you choose us over the competition?

•             How often do you consider switching to my competition and why?

•             If you have to choose a competitor who would it be and why?