What can my company do to better serve your needs?
• What would you like to see us keep (and/or stop) doing?
• What is the one thing that we can do better that would help us to better serve you?
• What is the one thing we could add to the product / service will help improve your efficiency?
• What do you wish we could do but can't?
• What are your pain points with us and how do you think we could fix them?
• How can I help provide more value to your organization?
• How can I help?
How satisfied are you with our products/services?
• How dissatisfied will you be if we shut down our service?
• Can you give an example where you have been delighted/wowed by a product or service you’ve used at work and why?
• Are you willing to enthusiastically recommend us to a prospect today? If not, where must you see change this week?
• Would you renew at the end of contract based on what you feel at this very moment about the service/product that you consume?
• What part of the service makes you happy?
What value do we provide?
• What's the main benefit you receive from our product/service?
• What value do we provide that makes you decide to stay with us?
What are your biggest challenges?
• What is your main challenge towards achieving growth in 2019?
• What are your biggest challenges you are facing both internally and externally and how can I help you solve those challenges?
• What is the problem that, if solved, would make the biggest difference to your life?
• How do you need to transform your business over the next 18 months, and how can I help?
Why did you choose us over the competition?
• How often do you consider switching to my competition and why?
• If you have to choose a competitor who would it be and why?